I'm sure you will be delighted with your handmade creations but sometimes things do go wrong or are unexpected so therefore returns are happily accepted as long as the following criteria is satisfied:-

1. No returns can be accepted without an initial email contact with me, for returns delivery address information and reason for return request.

2. All returns must be posted back within 7 days and in the original, unworn condition with original packaging.

3. Postage costs are not refundable. The item is your responsibility until it reaches me. Therefore for your own protection I recommend that you send the parcel using a delivery service that insures you for the value of the goods.

4. As soon as I receive the item, I will refund you the purchase price minus shipping (via the method you used to pay with) or issue you with a credit note or an alternative, whichever you prefer.

5. I'm sorry but for legal and hygiene reasons I cannot accept returns on earrings.

6. Customs orders are non-returnable.

7. All my items are handmade in England by me, therefore all transactions with Jezebel Charms are subject to UK law.